1. Why We Collect Information
First and foremost, ROARlocal collects information to improve the services we provide and to present you with information and services that may interest you. We also use your information to measure our success and performance. For example, aggregate information gives us an idea of the number of visitors we attract and how they navigate our websites.
2. Personal Information Collection and Communication
ROARlocal is the sole owner of information collected on this website. Any personal information that is collected by us is provided by you strictly on a voluntary basis. You may submit your personal information in a number of ways, depending on the ROARlocal service you are using and your choices while using our services. For example, if you choose to run an advertising campaign through ROARlocal, during registration we may ask you for, and you may choose to give to us, information such as your name, email address, physical address, telephone number, credit card information or other personal information necessary to complete a transaction or provide services to you.
No financial information is stored either at the ROARlocal offices or on the ROARlocal website, any credit card information is entered directly into a secure area on paypal.
We use this information, such as your email address, to send you information and notices about the services you have requested and are receiving from us (“Service Messages”), as well as information about our company, client campaigns and our other products and services which may interest you (together, “Marketing Messages”). The ability to send you Service Messages is an important part of our ability to serve you, and they will continue for as long as you continue to receive our services. Marketing Messages are optional. Out of respect for your privacy, we present the option not to receive Marketing Messages. Whether you are receiving services from us or not, we provide you the opportunity to opt out of having your personally identifiable information used for Marketing Messages by emailing unsubscribe@ROARlocal.com at any time. In any such email, please provide us your name, email address, phone number, physical address, business name, and domain with “Marketing Messages Opt-Out” in the subject line, so that we can properly identify you and process your opt-out request. Please note that a reasonable period of time will be required to process your request after ROARlocal receives it, and you may continue to receive Marketing Messages during the processing period.
You may submit your credit card information online or over the phone when you sign up for our services. We process payments through Paypal® and stripe® . This company and other companies we may do business with in order to provide the services you request from us will not retain, share, store, or use personally identifiable information for any purpose other than billing for our services.
3. Personal Information You Provide
As stated above, unless you voluntarily provide personal information for a specific purpose, we do not collect personal information from you. We will never combine any personal information about a user of our site with any aggregate information we collect about that user, whether collected on our site or our Advertising Service. If you choose to provide personal information during registration or when using our services, we use your personal information to provide you with particular product or services that you request. If your personal information changes, you may correct, update, or delete it by emailing our Customer Support at hello@ROARlocal.com.au or by calling the main switchboard number.
4. Limited Third-Party Use of Personal Information
In the event that you have been referred to our services by or through an ROARlocal partnership promotion (such as through the Google partner programme), such that our Promotional Partner (as defined in the Terms and Conditions you agreed to when obtaining our services) is a beneficiary of our relationship with you, then you agree that ROARlocal may share all data it obtains from you, including product performance data, with our Promotional Partner, and our Promotional Partner shall have the same rights to access and use said data as ROARlocal itself.
5. Use and Protection of Personal Information
ROARlocal will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. However, we may transfer personal information in connection with a sale or merger of ROARlocal or the division responsible for the services provided to you. We may also share your personal information, such as your email address, mailing address, etc., with our technical consultants, third party auditors, and other third parties who make our site available, enhance its functionality, or provide associated services, and/or who deal with you in processing your orders and/or delivering content, samples, products, services, gifts, and prizes. These third parties are not allowed to use personal information except for the purposes of providing the applicable services. In addition, we reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website. Our site and services are maintained in the UK. By using the site and/or services, you authorise the export of personal information to the UK and its storage and use as specified in this policy.
6. Other Information We Collect and Use
7. Data Retention
All personally identifiable information that we collect from you is retained for a period of time after our relationship with you ends. This is true whether you only explored obtaining services from us and either rejected or did not accept an offer to provide services, whether you obtained services from us and later terminated those services, or whether you obtained services from us and the term of those services was fulfilled. In each case, we will retain all personally identifiable information for a period of two (2) years following the end of our relationship with you, or from the date that you rejected an offer of services, or from the date that an offer of services lapsed (whichever is later).
At any time during the period of data retention described above, you may elect to have your personally identifiable information deleted from our databases, by emailing hello @ ROARlocal.com.au. In any such email, please include your name, email address, phone number, physical address, business name and domain with “Remove Personally Identifiable Information” in the subject line, so that we can properly identify you and process your opt-out request. Please note that a reasonable period of time will be required to process your request after ROARlocal receives it.
8. Third Party Website Links
Some of our websites provide links to third-party websites, such as those of our affiliates, business partners, and advertisers. We have no access to or control over their practices. Because ROARlocal does not control the information policies or practices of these third parties’ websites, you should review their respective privacy policies to learn more about how they collect and use personal information.
9. Security Information
ROARlocal stores all data using industry-standard security devices, such as firewalls and encryption protocols, to prevent unauthorised access to our data. We have put in place reasonable physical, electronic, and managerial procedures coupled with carefully developed security procedures to protect your information from loss, misuse or unauthorised alteration. When we ask for sensitive information, such as credit card numbers, we protect it through the use of the Secure Socket Layer (SSL) protocol which provides encryption during transmission.
We have put in place policies to restrict access to your information by our employees. Our employees are trained to safeguard your information. Additionally, we use internal and external resources to review the adequacy of our security procedures.
10. Protection for Children
We do not knowingly collect personal information from anyone under the age of 13.
12. Effective Date
13. Your Consent
15. Contacting Us
hello @ roarlocal.com.au
ROARlocal Sydney, Suite 1A, Level 2, 802 Pacific Highway, Gordon NSW 2072